Employee Handbook: Introduction

The introduction is where you to welcome the employee to your company as well as describe the company, its mission, values and beliefs. It can even describe some of your long term goals. You don't need to recreate your business plan in the handbook, just provide a few key statements so that the employee has the opportunity to learn about the company. You will want to describe in general terms the employee's role in fulfilling the mission of the business.

Many businesses write the introduction as a welcome letter to employees.

Small Business Notes
Employee Handbook

Welcome to Small Business Notes!

We are excited to have you as part of our team. You were hired because we believe you can contribute to the success of our business, and share our commitment to achieving our goals as stated in our mission statement.

Small Business Notes is committed to quality and unparalleled customer service in all aspects of our business. As part of the team, we hope you will discover that the pursuit of excellence is a rewarding aspect of your career here.

This employee handbook contains the key policies, goals, benefits, and expectations of Small Business Notes, and other information you will need.

Small Business Notes Mission Statement
At Small Business Notes, we pledge to provide distinctive quality and unparalleled customer service as we strive to gain the respect and trust of our customers, suppliers and partner vendors.

The success of Small Business Notes is determined by our success in operating as a unified team. We have to earn the trust and respect of our customers every day in order that the customer make the decision to choose our services. We sell service and service is provided by people. There are no magic formulas.

Our success is built by creative, productive employees who are encouraged to make suggestions while thinking "outside the box." Your job, every job, is essential to fulfilling our mission everyday to the people who trust and respect us. The primary goal of Small Business Notes, and yours, as one of its employees, is to live our mission statement and continue to be an industry leader. We achieve this through dedicated hard work and commitment from every employee. It is the desire of Small Business Notes to have every employee succeed in their job, and be part of achieving our goals.

You should use this handbook as a ready reference as you pursue your career with Small Business Notes. Additionally, the handbook assures good management and fair treatment of all employees. At Small Business Notes, we want to recognize the contributions of all employees.

Welcome aboard! I look forward to working with you.

Sincerely,

Jane Smith
President

The remainder of the introduction contains a statement of the company's values and beliefs, its goals, an overview or history of the company, and the equal opportunity employment affirmation.

If you choose to not include a welcome letter, the elements of the previous letter can be incorporated into the introduction. Make certain that the handbook is easy to use, written in clear language, and is not intimidating.

History
This is the place to detail the background and accomplishments of the company, your current status (size, locations, customer base, and departments). Keep it brief and welcoming. You may, again, paraphrase your mission statement, as well as stress your commitment to your employees as assets of the business.

Small Business Notes
Employee Handbook
Our History

Small Business Notes started in 1996 in response to the overworked small businesses who had more obligations than time. We ease the professional burden by information and resources that help them accomplish the goals of their businesses. In 1998, we expanded our customer service goals to ensure that each customer's unique needs are met by requiring all outside vendors to pass a quality and service test. The headquarters of Small Business Notes is located in Kamuela, Hawaii. Outlying offices house service representatives to serve customers located elsewhere.

Small Business Notes employees, partners in our success, make our mission statement come alive in the way they work with every customer. Our customers have responded tremendously. Their support has enabled Small Business Notes to extend our operation nationwide. With the entire staff of Small Business Notes participating in making our vision of distinctive quality and unparalleled customer service real, we are headed for even greater success.

Goals, Values and Beliefs
Here, you state what you expect of the employee and what the employee can expect of you, as well as the general philosophies of the business.

Small Business Notes
Employee Handbook
Goals, Values and Beliefs

Our goal at Small Business Notes is simple -- extraordinary customer service as we meet our customer's needs in the personal service industry. We accomplish this by providing information and resources to them that frees them up to address the core goals of their business, and by partnering with organizations who aer as committed to quality as we are.

Our goals are accomplished by the commitment of every employee.

Our values and beliefs require that we:

  • Treat each employee with respect and listen to their input on how to continually improve our service goals.

  • Treat each employee fairly. Small Business Notes does not tolerate discrimination of any kind and encourages all supervisors to involve employees in problem solving creativity. When problems arise, the facts are analyzed to determine ways to avoid similar problems in the future.

  • Provide the most effective and efficient corrective action in resolving customer service issues to ensure our customers' satisfaction.

  • Have an open door policy which encourages interaction, discussions and the exchange ofideas to improve the work environment, and increase our productivity.

  • Deliver competitive, outstanding service to our customers and, where required, partner our customers with vendors who share our vision.

  • Make "Do It Right The First Time" our commitment as a team.

The equal employment opportunity affirmation should also be included in or near the introduction to the handbook.