The Myth
You can't generalize about people at work because every individual is different
The Finding
Of course, no two individuals are precisely alike and these differences
need to be taken account in the management of people. But it is also true that there are
broad and useful generalizations -- grounded in empirical research -- that can be made
about people at work. For example, it is clear that, while there are differences in
degree, the overwhelming majority of people do want to be proud of the work they do
and the company they work for (Achievement); do want to be treated fairly (Equity);
and do want to work harmoniously and productively with others (Camaraderie). When
these goals are frustrated, the company pays the price in an indifferent workforce
and generally mediocre performance. There are very few individuals to whom these
principles do not apply.
Back to The Enthusiastic Employee
