The Myth
No matter how nicely a manager does it, correcting an employee's performance
will be resented by the employee
The Finding
Many managers avoid performance appraisals like the plague; the same
often holds true for giving day-to-day performance feedback. While it is true that
employees enjoy being praised and prefer praise to criticism, it is a myth that they
have no interest in learning what they don't do well and what they must do to improve.
Doing better on the job gives an employee a greater sense of achievement and pride; the
problem is that managers often give feedback in a way that deflates employees' self-esteem.
The Enthusiastic Employee provides concrete guidance to mangers for providing
feedback to employees in a way that does not spur resentment (or, at least, minimizes
it) and results instead in learning and improved performance.
Back to The Enthusiastic Employee
