If you have problems with a product or with getting warranty service:
Read your product instructions and warranty carefully.
Don't expect features or performance that your product wasn't designed for, or assume warranty coverage that was never promised in writing. A warranty doesn't mean that you'll automatically get a refund if the product is defective - the company may be entitled to try to fix it first. On the other hand, if you reported a defect to the company during the warranty period and the product wasn't fixed properly, the company must correct the problem, even if your warranty expires before the product is fixed.Try to resolve the problem with the retailer.
If you can't, write to the manufacturer. Your warranty should list the company's mailing address. Send all letters by certified mail, return receipt requested, and keep copies (see the sample complaint letter).Contact your state or local consumer protection office.
They can help you if you can't resolve the situation with the seller or manufacturer.Research dispute resolution programs that try to informally settle any disagreements between you and the company.
Your local consumer protection office can suggest organizations to contact. Also, check your warranty; it may require dispute resolution procedures before going to court.Consider small claims court.
If your dispute involves less than $750, you can usually file a lawsuit in small claims court. The costs are relatively low, procedures are simple, and lawyers usually aren't needed. The clerk of the small claims court can tell you how to file your lawsuit and your state's dollar limits.If all else fails, you may want to consider a lawsuit.
You can sue for damages or any other type of relief the court awards, including legal fees. A lawyer can advise you how to proceed.
