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Warranties: Preventing Problems


   

To minimize problems:

  • Read the warranty before you buy.
    When online, look for hyperlinks to the full warranty or to an address where you can write to get a free copy. Understand exactly what protection the warranty gives you. If a copy of the warranty is available when shopping online, print it out when you make your purchase and keep it with your records.

  • Consider the reputation of the company offering the warranty.
    Look for an address to write to or a phone number to call if you have questions or problems. If you're not familiar with the company, ask your local or state consumer protection office or Better Business Bureau if they have any complaints against the company. A warranty is only as good as the company that stands behind it.

  • Save your receipt and file it with the warranty.
    You may need it to document the date of your purchase or prove that you're the original owner in the case of a nontransferable warranty.

  • Perform required maintenance and inspections.

  • Use the product according to the manufacturer's instructions.
    Abuse or misuse may void your warranty coverage.

 

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