Ask your clients to come back again.
Return phone calls promptly.
Set up a fax-on-demand or email system to easily respond to customer inquiries.
Use an answering machine or voice mail system to catch after-hours phone calls. Include basic information in your outgoing message such a business hours, and location
Record a memorable message or "tip of the day" on your outgoing answering machine or voice mail message.
Ask clients what you can do the help them.
Take clients out to a ball game, a show or another special event - send them two tickets with a note.
Hold a seminar at your office for clients and prospects.
Send hand-written thank-you notes.
Send birthday cards and appropriate seasonal greetings.
Photocopy interesting articles and send them to clients and prospects with a hand-written note and your business card.
Send a book of interest or other appropriate business gift to a client with a handwritten note.
Create an area on your Web ite specifically for your regular customers.
Redecorate your office or location where you meet with your clients.
